Privacy Policy
1. Introduction
Nugen Atria ("we", "us", or "our") provides technology for hotel operations, guest experience, booking management, and related hospitality workflows. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to users of our website, web applications, mobile applications, and related services.
2. Scope and Roles
Nugen Atria operates a multi-tenant platform. Hotel partners use the platform to manage properties, bookings, operations, and guest-facing services. Depending on the context, Nugen Atria may act as an independent controller of website and account data, or as a service provider or processor handling data on behalf of a hotel partner.
3. Information We Collect
We may collect business, account, booking, operational, and technical information needed to provide the platform.
- Hotel partner information: hotel name, business contact details, property details, billing details, tax information where required, listings, room inventory, pricing, images, and staff account information.
- Guest and booking information: name, email address, phone number, reservation details, stay dates, service requests, preferences, feedback, ratings, and other information submitted through booking or stay workflows.
- Payment-related information: transaction and billing information needed to support payments, invoices, refunds, and fraud review. Full payment card information is handled by authorized payment processors, not stored by us in full on our public-facing systems.
- Technical information: IP address, browser type, device information, operating system, timestamps, session activity, diagnostic logs, and usage information used for security, analytics, and service improvement.
- Uploaded content: profile images, property images, documents, service content, and other materials uploaded by hotel partners, staff, or guests.
4. How We Use Information
- To create and manage platform accounts and hotel workspaces.
- To support reservations, check-in workflows, in-stay services, billing, communication, and guest experience features.
- To maintain platform security, investigate misuse, prevent fraud, and protect users and hotel partners.
- To respond to support requests, operational issues, and account administration needs.
- To comply with legal, tax, accounting, regulatory, and contractual requirements.
- To analyze platform performance and improve features, reliability, and service quality.
5. Sharing of Information
We share information only where necessary for platform operation, customer support, legal compliance, or authorized business workflows.
- With the relevant hotel partner: where booking or guest information is required to provide hospitality services.
- With service providers: such as hosting, cloud infrastructure, messaging, analytics, customer support, storage, and payment vendors acting under contractual controls.
- With regulators or authorities: where required by law, legal process, or a valid governmental request.
- In a business transaction: if part of a merger, acquisition, restructuring, or asset transfer, subject to applicable confidentiality and notice obligations.
6. Data Retention
We retain information for as long as needed to provide the platform, maintain records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, and regulatory requirements. Retention periods may vary based on the type of data, the hotel partner relationship, and the obligations attached to that information.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to keep users signed in, remember preferences, measure service usage, improve performance, and maintain security. Users can manage cookies through browser settings, although some platform functionality may be affected if essential cookies are disabled.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, disclosure, or alteration. These measures may include access controls, authenticated access, encryption in transit where applicable, logging, monitoring, and operational safeguards appropriate to the service. No internet-connected service can guarantee absolute security.
9. International Transfers
Your information may be processed in countries other than the one in which you are located. Where required, we take appropriate steps to support lawful cross-border transfers under applicable privacy laws.
10. Children's Information
The platform is intended for hotel partners, their authorized staff, and users making or managing hospitality-related bookings. We do not knowingly collect personal information directly from children for independent use of the platform. If information about minors is provided as part of a reservation or stay record, it is processed only for the relevant hospitality and booking workflow.
11. Your Rights and Choices
Depending on your jurisdiction and the nature of the relationship, you may have rights to request access, correction, deletion, restriction, or portability of certain personal information, or to object to certain processing. Requests may be subject to identity verification, legal limitations, and the role of the relevant hotel partner where Nugen Atria processes data on that partner's behalf.
To submit a privacy request, contact privacy@nugenatria.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the service, law, or operational practices. The date shown at the top of this page indicates the latest revision.
13. Contact Us
For privacy questions, requests, or complaints, contact us at privacy@nugenatria.com.
Website: nugenatria.com