Terms & Conditions
1. Acceptance of Terms
These Terms & Conditions govern access to and use of the Nugen Atria website, web applications, mobile applications, and related hospitality technology services. By accessing or using the platform, you agree to be bound by these Terms. If you do not agree, you should not use the platform.
2. Platform Overview
Nugen Atria provides software and digital tools for hotel operations, booking workflows, guest experience, property management, internal administration, and related hospitality services. Hotels, property operators, staff members, guests, and other authorized users may access different parts of the platform depending on their role.
3. Hotel Partner Responsibilities
- Hotel partners must provide accurate, complete, and current information about their properties, services, pricing, policies, availability, staff access, and other operational details.
- Hotel partners are responsible for ensuring that they have the rights, permissions, and legal authority to list, manage, and operate the properties and services presented on the platform.
- Hotel partners remain responsible for the conduct of their authorized staff, administrators, and users operating under their accounts.
4. Guest and User Responsibilities
- Users must provide accurate information when creating accounts, making bookings, submitting requests, or using guest-facing features.
- Users are responsible for reviewing hotel-specific policies such as cancellation, refund, check-in, check-out, and service terms before confirming a reservation or request.
- Users must use the platform only for lawful and authorized purposes.
5. Accounts and Security
Users are responsible for maintaining the confidentiality of their credentials and for restricting access to their accounts and devices. If you believe your account has been accessed without authorization, you must notify Nugen Atria or the relevant hotel partner promptly.
6. Payments, Refunds, and Hotel Policies
Where the platform supports payments, reservations, or service charges, those transactions may be processed through authorized third-party payment providers. Refund, cancellation, no-show, and modification policies may vary by hotel partner, property, room, service, or booking type. Users must review the applicable policy presented at the time of booking or purchase.
7. Acceptable Use
Users must not:
- Access or attempt to access data, accounts, or systems without proper authorization.
- Upload, submit, or distribute unlawful, misleading, abusive, infringing, harmful, or fraudulent content.
- Reverse engineer, interfere with, disrupt, or test the security of the platform without prior written authorization.
- Use the platform to facilitate fraud, abuse, harassment, or illegal transactions.
- Misuse credentials, impersonate another party, or attempt to bypass role-based access restrictions.
8. Intellectual Property
The platform, software, design, branding, content structure, and related technology are owned by Nugen Atria or its licensors and are protected by applicable intellectual property laws. Hotel partners and users retain rights to content they lawfully upload, but grant Nugen Atria the rights necessary to host, display, process, transmit, and support that content as part of the service.
9. Suspension and Termination
We may suspend, restrict, or terminate access where reasonably necessary to maintain platform security, investigate misuse, enforce these Terms, comply with law, or protect the rights of users, hotel partners, and Nugen Atria. Hotel partners and authorized users may also stop using the platform at any time, subject to any separate commercial commitments.
10. Disclaimers and Limitation of Liability
The platform is provided on an "as available" and "as is" basis to the extent permitted by applicable law. While we work to provide a reliable service, we do not guarantee uninterrupted availability, error-free operation, or suitability for every business or guest scenario. To the maximum extent permitted by law, Nugen Atria will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the platform.
11. Governing Law
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from or related to these Terms or the platform will be subject to the applicable courts, tribunals, or dispute resolution mechanisms having competent jurisdiction in India, unless otherwise required by applicable law or a separate written agreement.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in the platform, business model, legal requirements, or operational practices. Continued use of the platform after an update becomes effective constitutes acceptance of the revised Terms.
13. Contact Information
For legal or terms-related questions, contact legal@nugenatria.com.
Website: nugenatria.com